Hospitality & Tourism
Overview of the Hospitality & Tourism Industry
The hospitality industry is made of providers of comfort, leisure, pleasure and luxury. In addition to these, tourism companies provide religious, cultural and exploratory learning experiences. The hospitality and tourism industry is highly connected with other industries such as transportation & logistics, food & beverages, fashion, events, and lifestyle.
Players in the industry provide guest management experiences. They include hotels, motels, resorts, travel inns, holiday parks, theme parks, apartment providers, restaurants, caters, bars & dafés, clubs, tea & coffee shops, travel agents, tour operators, cruises, car rentals, casinos, and live bans. Also emerging as vital players in the industry are technology companies that provide data and platforms to support the operations and marketing of these players and guest experiences in the industry.
The hotel industry is an index of the hospitality industry and saw more than $600 Billion in retail value in 2019. The global travel & tourism industry was 8.27 trillion dollars in 2017 and $9.25 trillion in 2019 (Statista).
The global travel and tourism sector’s jobs were estimated at 289 million in 2021, up from 2020 but lower than the amount reported before the coronavirus (COVID-19) pandemic. (Statista)
Several individuals in this field lost their employment due to the coronavirus pandemic. Still, the industry is regaining balance, and more employees are being hired.
Tourism contributed 8.5% ($194.2 Billion) to Africa’s GDP in 2018. Africa is the second-fastest-growing tourism region in the world, according to a Jumia hospitality report. Luxury Safari camps, beach & Safari tourism are the most popular activities.
According to the Brookings Institute, by 2030, consumer spending in tourism, hospitality, and recreation will reach $261.77 Billion.
In 2015, 9.1 million jobs in travel and tourism (AfDB). More room for growth and development. Top destinations: Egypt, Kenya, Morocco, South Africa $ Tunisia, Rwanda, Ethiopia, Cape Verde, Mali.
In 2018, the hospitality industry employed around 24.3 million people, directly and indirectly, accounting for roughly 6.7 per cent of total employment on the African continent. Job creation is likely to increase in the future years. (The Vanguard)
The Government of Ghana is committed to increasing infrastructure investments in Ghana’s tourism sector to boost tourist spending. In 2018, tourism was the fourth highest foreign exchange earner, according to the Bank of Ghana, contributing US$3.54 billion to the national economy, representing 5.5% of Ghana’s gross domestic product (GDP). The World Travel & Tourism Council (WTTC) reported that Tourism supported 640,000 or 4.7% of total national employment in 2018 and estimates that by 2029 around 746,400 people will work in Ghana’s tourism sector. Ghana recorded the arrival of 1.1 million visitors in 2019, with the international visitor spend estimated at US$ 924.7 million. The Minister of Tourism stated that the Year of Return had injected about $1.9bn (£1.5bn) into the Ghanaian economy.
For international tourism, Ghana is recognised as a ‘quality’ destination with a good standard of tourism products in West Africa. Ghana also ranks 15th on the 2019 Travel & Tourism Competitiveness Index. The index measures the factors and policies that make a country a viable place to invest in the Travel & Tourism sector. In 2019, CNN named Ghana the next big tourism destination. Growing forms of tourism in Ghana include adventure tourism, ecotourism, and arts tourism
Kenya has beautiful vistas, unique wildlife, and fascinating cultural diversity. The Kenyan hospitality and tourism industry is a significant foreign exchange inflow into the country’s economy. The industry contributed 10% of the GDP in 2017—Tourism expenditures amounted to $1.2 billion, up from approximately 989 million US Dollars in 2016— a 20% increase. Moreover, the industry has grown steadily over time. The hospitality sector covered over 509,000 jobs in 2007, 10% of the country’s total employment. With such high revenue earnings, the industry is at the epicentre of funding Kenya’s development agenda.
According to the Kenya Economic Report 2018 released by the Kenya National Bureau of Statistics (KNBS), hotel bed-nights occupancy rose by 11% to 7.2 million in 2017 from 6.4 million in 2016. Domestic travellers also increased by 16%, with Kenyans taking up approximately 4 million bed nights in 2017 from 3.5 million in 2016. Domestic travel is the biggest revenue generator. It generated 62% of direct Travel & Tourism GDP in 2017 as foreign spending contributed 38%. On the other hand, international arrivals to Kenya reached 1.4 million as compared to 1.3 million in the previous year—an increase of 9.8%.
In 2019, the total number of global visitors was 2,048,334. One million four hundred twenty-three thousand nine hundred seventy-one were to Nairobi, 128,222 to Mombasa, and 27,447 through other airports by ground.
Travel and Tourism total revenues of $21.6 Billion in 2018 (Market Research); Nigeria is one of Africa’s fastest-growing hospitality markets.
According to Statista, Hotel revenue in Nigeria in 2018 was $252 million and is to reach $445 million by 2023. According to Jumia Travel, Hospitality/Tourism contributed to Nigeria’s GDP by around 5% in 2016.
Despite a reduction of nearly 23% in the jobs from 2019, travel and tourism accounted for over 4% of total employment in 2020. In 2020, Nigeria’s travel and tourism industry employed 2.6 million people. (Statista)
According to Statista, the Hospitality industry’s revenues are anticipated to increase from about 4 billion dollars in 2018 to 4.4 billion dollars in 2023. However, large cities like Johannesburg and Cape Town. are home to about 30% of the branded hotels like Mariott and Hilton on the entire African continent, where the majority of the present supply is concentrated.
Even though the hotel sector in South Africa isn’t exactly booming, it is steadily seeing demand rise and performance improve after attracting a lot of investor interest recently. As a result, it now constitutes a vibrant sector of the nation’s real estate investment industry.
Tourists to South Africa totalled 16.44 million in 2018; this number has grown consistently over the previous five years and is predicted to rise to 19.6 million by 2023. By 2023, according to a Statista report, it is anticipated that South Africa’s travel industry will generate revenues of around 1.8 billion U.S. dollars.
Presence of Wi-Fi as an add-on or benefit
Wi-Fi is critical for travellers and tourists. According to a recent study conducted by Motorola Solutions, over 90% of business and leisure travellers demand Wi-Fi connections in their rooms. A third stated that they would not return to a hotel that did not satisfy this expectation. As a result, businesses in this industry now provide clients with Wi-Fi connections for internet access while on their premises. This move has assisted them in attracting more customers to their facilities.
Automated Check-in and notifications
This replaces the usual check-in process by allowing visitors to start their stay and access their rooms without dealing with a check-in desk. Instead, guests can utilise a self-service kiosk to check-in and pay or use another digital system to access their room. For example, a code for a keypad is supplied to them via an app, email, or another online check-in browser-based platform.
The use of robots is one of the trends in the hospitality industry. Hotels use robots for information delivery, customer service, data storage, and picture recognition. Robots are also being used as an attendant at resorts and hotels. These robots have been programmed with the functions of a human attendant; hence they interact seamlessly with customers with efficiency.
Experience personalisation with Big Data
For the hospitality industry, big data has become increasingly significant. Advanced data-collection technologies assist hotels in personalising the visitor experience, communicating relevant offers to customers, and making strategic decisions. Hoteliers will also be able to integrate their information into predictive smart systems, which will be able to set up automatic alarms, reminders, and notifications.
Influencer marketing is one of the marketing strategies used by this industry. Social media platforms like Twitter, Facebook, and Instagram are the leading platforms hotels advertise their services through known influencers. These influencers use their platform to inform people about the services that such companies in this industry offer through documented videos of some of the company’s facilities and perks, skits, pictures and sometimes ads.
Green Tourism or Ecotourism
Green tourism stands for small-scale tourism, which involves visiting natural areas while minimising environmental impacts. In a nutshell, this type of tourism tries to minimise and reverse the adverse effects of travel, e.g., overcrowding, the destruction of the environment, globalisation, detrimental social change and many others. Ecotourism has become a trend in this industry. People tend to use sustainable means to keep the environment clean and green.
Tourism Policy, Governance and Organisation
- Legislation in support of tourism
- Quality of institutional support by relevant ministries, agencies, councils, etc.
- Public/private partnership towards the growth of the sector
- Identification and Marketing of tourism products
- Comparative study of visa regime against international best practices
Tourism Management Information System
- Essential Databases of critical aspects of tourism in the country
- Generation of statistical and market information on tourism, e.g. air arrivals, land frontier arrivals, visitor numbers, characteristics, behaviour and spending
- Survey of the potential and available range of tourism products
- Operations Management in Tourism
- Travel behaviour
Tourism Hospitality, Education and Training
- Education and Training systems for the diverse cadres of the workforce in the tourism industry
- Regulatory framework for training and education in the industry
- Skillsets in support of tourism
Tourism Potential Clusters
- Tropical Rainforest tourism potential
- Ecotourism potential
- Adventure tourism
- National Parks and Reserves
- Festivals and Events
- Case study of the economic impact of tourism
- Employment generation capacity
- National security and tourism
- Transportation system
- Case study of managing a tourism business
- Investment climate
- Foreign Direct Investment in the tourism business
- Nigerian Tourism Competitiveness
SDG 8: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work. Sustainable Tourism.
SDG 11 (sustainable cities and communities): tourism can, among other things, promote urban regeneration and preserve cultural and natural heritage;
SDG 12 (responsible consumption and production): adopting sustainable consumption and production (SCP) models can help monitor sustainable development impacts for tourism, including for energy, water, waste, biodiversity and job creation;
SDG 14 (life below water): tourism development can help preserve marine ecosystems and promote a blue economy and the sustainable use of marine resources;
SDG 15 (life on land): sustainable tourism can help conserve and preserve biodiversity and generate revenue as an alternative livelihood for local communities;
For tourism to develop in any country, some conditions must be met, such as a good road network, reliable electricity, internet access, and even potable water. Unfortunately, many of Nigeria’s most popular tourist attractions are located in rural areas that lack these basic infrastructures, deterring potential visitors from visiting them.
Terrorism and Security Challenges
Terrorism, robberies, kidnappings, and other crimes add to Nigeria’s tourist challenges. Nigeria has had its share of security challenges, which keep visitors away. It has gotten so terrible that even other countries are warning their nationals about the hazards of entering the country. People are reconsidering visiting tourist attractions across the country due to increased terrorist incidents within the country.
The rising cost of Doing business
The cost of daily necessities, food, and other supplies has grown dramatically in recent years. While this has impacted all industries, it has disproportionately hurt the tourist and hotel industry. Keeping up with changes in the price of goods has been an enormous difficulty, resulting in a price increase in this industry. In addition, the high cost of doing business also restrains investments in this industry.
In some countries, the tourism industry is substantially taxed. Service tax, luxury tax, transportation tax, aviation fuel tax, and other transportation taxes are all levied across the business, from tour operators to transporters to airlines to hotels. Furthermore, these tax rates tend to fluctuate across the country. As a result, tourism and hospitality companies in Nigeria confront an assortment of taxes imposed by both the federal and state governments, which has slowed their profitability.
Environmental risk or encroachment of natural resources such as forests
Tourism accounts for more than 5% of worldwide greenhouse gas emissions, with 90% from transportation. (World Count) With the trend of adopting sustainable practices in various businesses, the tourism and hospitality industry is expected to do the chevalier. Tourism negatively impacts the environment by depleting local natural resources, pollution, and waste issues. Overconsumption of natural resources is expected in tourism, especially where resources are already scarce.
According to the World Economic Forum’s Digital Transformation Initiatives-$305 Billion in value will contribute to the digitisation of aviation, tourism and travel from 2016 to 2025. $100 billion to be taken from traditional players to new competitors, and $700 billion in value created for customers.
The digital transformation of the industry is changing the traditional means of operation in this industry. As companies adopt new technologies into their business, it has helped increase brand awareness, operational efficiencies, and customer experience.
Here are some of the digitisation in the industry:
Virtual reality tourism and Augmented reality
Brochures that show how the facilities and atmosphere appear are excellent, but what if the tourist/travellers could have a first-hand experience using virtual reality and augmented reality? This will open up a whole new universe and aid in converting additional sales from a customer who already feels at ease. The introduction of VR and AR into the industry has helped tourism companies to give their customers a handful of what they stand to get on their tour.
Use of Artificial Intelligence (AI)
Artificial intelligence is becoming increasingly significant in the hotel industry, owing to its capacity to do traditionally human tasks. It might save hoteliers a lot of money, minimise human mistakes, and allow them to provide better service. Traditional means of communication, customer experience, hotel management, and other interactions between clients and the industry are being transformed by AI. Chatbots, self-service apps, and hotel management software are becoming more popular in the sector.
Online Travel/Digital Travel
Visitors’ usage of digital technologies during their overall tourism experience is digital travel or digital tourism. Booking travel products online, for example, can be regarded as part of this digital process. Hotels, plane tickets, and car rentals were among the most popular travel products ordered online in the United States in 2021, according to Statista’s Global Consumer Survey. As more players in the travel business go digital, digital travel is gaining traction worldwide.
IoT devices and wearable devices to track guests and tourists.
The usage of IoT in hospitality and tourism makes consumers’ lives easier. Customers benefit from these devices because they provide individualised experiences. For example, a hotel room that knows how you enjoy your coffee and how early you want to get up in the morning has a significant competitive edge. This technology will make all the difference in a competitive market, especially with the rise of self-service models like Airbnb.
Blockchain is associated with currencies like bitcoin, Ethereum, etc., changing the technological system we use every day. For example, with the adoption of blockchain in this industry, customers can now pay a hotel/resort directly without using a bank or anyone else who will charge for converting a currency.
Working in the hospitality & tourism industry does not require a formal degree. However, some degrees or certifications are available for entry-level positions or professionals in the industry.
Careers in the industry include:
Resort Management, Hotel Management, Restaurant/Food Chain Management, Cruise & Park Management, Concierge, Spa manager, Sommelier, Travel agent, Hotel sales coordinator.
Caterers, Chef, Executive Chef, Catering Manager, conference/Event manager, travel agent, concierge, facility Manager, Lodging Manager, Front Office Manager, Menu Planner, Restuarant Manager, Public Relations, Marketer, Travel Advisor, Travel Publicist, Hotel Manager, Marketing & Sales, Cruise Ship Management, Air Cabin Crew, Customer service, Tour Manager & Officer, Guest relations/service management, Reservations Agent, Special Events Manager, Wedding Coordinator, Executive Conference Manager, Food and Beverage Manager, Pastry Chef, Restaurant Manager, Maintenance Worker, Driver, Cafe Manager, Waiter.
Some of the highest-paying jobs are hotel, restaurant, travel and event management. Others are operation managers, executive chefs and casino directors, Entertainment managers, Event Planners, sommeliers, etc.
There is high compensation for star performers. Aim for top positions; you might need to start from the bottom for the experience.
The Hospitality and Tourism industry places a premium on soft skills. Most of the jobs in this industry require you to have specific soft skills to work effectively and satisfy customers/clients.
Communication and Persuasion
Every day in the hospitality and tourism industry might bring you into contact with people from many walks of life, ages, ethnicities, and temperaments. As a result, communicating as a representative of the company while also speaking to clients to understand and relate is critical. Your persuasion skills will also assist you in persuading your prospect to return frequently and possibly bring in new customers.
Creativity is one of the essential skills to have as an employee in this industry. Employers in this industry do not just want someone hardworking alone but someone who can be creative in delivering services. Therefore, your ability to find creative ways to do things will set you apart and aid your growth in this industry.
- Planning and Organisation
In the hospitality and tourism industry, organisational and planning skills are highly demanded. Given the necessity to multitask and respond to last-minute requests, it is vital to organise client activities and timetables and maintain an organisational structure to complete daily tasks efficiently. Planning for each day and having a to-do list will assist you in achieving your objectives.
- Networking and Teamwork
Unlike in many other businesses, networking in this industry encourages repeat business from clients. Good networking skills will help you develop loyal clients who want to return to the hotel/restaurant/tour, which will boost your career in the long run. Regardless of your function, you must work well with others to increase productivity, whether it’s within a specific hotel department, in a busy kitchen, or as part of the bar crew.
- Initiative: to anticipate and take care of customers’ needs
Employees and managers must be successful in satisfying and even delighting consumers. Therefore, it is critical for a worker in this industry to anticipate and understand the demands of customers and to be able to provide a pleasant customer service experience. This ability will assist you in providing the most satisfactory service to your customers.
Most businesses in the hospitality sector rely on their employees to uphold their brand’s reputation when interacting with customers. Therefore, you must maintain a high level of professionalism at all times. It usually entails keeping your appearance clean and well-groomed, arriving on time for your shifts, and following rules and regulations. It also entails maintaining your calm and not reacting badly while dealing with an irritated or disgruntled customer, particularly after a long and exhausting shift.
Self-awareness; to manage relations with customers
Self-awareness involves understanding what you as an individual are good at while accepting that you still have plenty to learn. In addition, being self-aware will help in relating to clients. Knowing your strength and when to involve other team members’ expertise in your company will ultimately satisfy your clients.
Digital Skills such as content development, digital marketing, and data understanding
Having digital skills will be a plus for you as an employee in this industry. Data and technology are shaping the industry. To stay relevant, you must be able to use some essential digital tools. Understanding content creation, Digital Marketing, and how to run ads on social platforms will be an added advantage.
A majority of careers and roles in the industry do not require specific degrees. However, several specialised institutions provide training programmes in hospitality and tourism. Certificate courses for quick entry into the industry are available from organisations such as the Institute of Tourism Professionals in Nigeria, International Air transport Association (IATA), American Hotel and Lodging Association (AHLA), Consideration of Hotel and tourism certifications such as the UK CPD, Cornell School of Hotel Administration.
Hospitality/Tourism Management is available as a formal degree in higher learning institutions. So also is event Management. They are also accessible as postgraduate degrees. Having a second language can be an advantage, especially an internationally spoken one. Companies recruit graduates of any discipline if there are deep interest and some experience; they also offer on-the-job training.
Not all the roles require a formal qualification in hospitality, hotel and tourism, but having one is advantageous.
Part-time jobs that provide opportunities for direct interaction with customers help. So also are volunteer roles to do so. For example, participate in event planning such as school events and social functions; take responsibility.
Network with the staff of hotels, tourist sites and more.
There is a low barrier regarding regulations for starting your own business. You can manage costs by being extremely creative. Still, it can be a competitive market. Therefore, customer retention with high satisfaction; attracting customers to change habits can be an uphill task. However, you can package perks or design tourism programmes and insure in financing to reduce the investment burden. In addition, you might consider consulting or media and content development, blogging or show hosting.
Starting work with local hotels can provide a gateway to working with luxury hotels.
Large chain hotels or restaurants offer graduate management programmes for fast-track management positions and experience in various operations.
Working in this industry requires you to have a welcoming attitude to aid a good customer service experience.
There is a low entry barrier. However, it is quite a journey to the top.
Working in the industry provides freedom, mobility, and diversity; meeting new people from various life works brings exposure. Tips and bonuses are attractive; you also have better career opportunities.
However, you must be ready to work long hours; it is a tough adjustment. High turnover, several part-time jobs. Need to meet varying tastes and demands; highly demanding in meeting expectations to satisfy. Also, due to the seasonal nature of the jobs in this industry, working hours might vary; you might have to work for more extended hours during some seasons.
The Confederation of Tourism & Hospitality
The World Travel & Tourism Council
Institute of Hospitality
Ghana Tourism Federation, Ghana Hotels Association, Tour Operators Union of Ghana, Travel and Tourist Agents Association
Kenya Association of Hotelkeepers and Caterers, Association of Hotel Professionals Kenya, Kenya Tourism Federation, Kenya Coast Tourist Association, Kenya Association of Women in Tourism.
Hospitality and Tourism Management Association of Nigeria (HATMAN), Institute for Tourism Professionals of Nigeria (ITPN), Association of Tourism Practitioners of Nigeria (ATPN), The Women in Hospitality Nigeria (WIHN), Nigerian Association of Tour Operators
Nigeria Hotel Association (NHA), Federation of Tourism Associations of Nigeria (FTAN)
Federated Hospitality Association of South Africa (Fedhasa), South African Tour Operators Association, Association for the Promotion of Tourism to Africa (APTA), Association of Southern African Travel Agents (ASATA), Federated Hospitality Association of South Africa (FEDHASA), Southern African Association for the conference industry (SAACI).
Howard Schultz, Yerim Habib Sow, Amos Makaba Wekesa, Trevor Ward
Bassem Toure, Samuel Obeng-Appah, Delphine Brew Hammond, Kofi Akpabli
Betty Radier, Veronica Wekesa Rosemary Mugambi, Jacinta Nzioka Mbithi, Vickie Muyanga, Nev Jiwani, Anne Murungi, Judy Gona, Farzana Dhanji, Fatma Bashir, Jimi Kariuki, Kimani Adam
Obi Cubana, Tajudeen Owoyemi, Mark Essien, Dupe Olusola.
Thulani Nzima, Otto de Vries, Lindiwe Sisulu, Thabani Ndlovu, Lulama Tshabalala.
World Tourism Organization (UNWTO)
Ghana Tourism Board, Ministry of Tourism, Arts and Culture, Ghana Tourism Authority, Bureau of Ghana Languages
Ministry of Tourism and Wildlife, Ministry of Sports, Culture and Heritage, Kenya Tourism Board
National Institute for Hospitality & Tourism
Department of Tourism (DT), Tourism Business Council of South Africa (TBCSA), Tourism Business Council of South Africa.
Marriot, Hilton, Oetker Collection, Accor Hotels, Melia Hotels and Resorts, Jumia Travel, Radisson Blu, Fairmont, Hilton Garden Inn, Sheraton, Four points, Swiss Hotel, Expedia, American Express, BCD Travel, Intercontinental Hotels Group (Golden Tulip), Deutsche Hospitality (Ibis), CUST, Fareportal, World Travel Holdings.
Startups: AirBnB, Jumia Travel, Trip Advisor, Groups 360, Selina, Lyric, Domio, Jin Jiang (Radisson Blu), Tsogo Sun (Riu), Hilton (Southern Sun), Troop, Flyto, Amenitiz, Hopin, Airalo.
Simba Adventures, Transtrek Safaris, Icon Hotel Group Africa, Sun International, Legacy Hotel and Resorts, Serena Hotels, City Height, Mangalis, Aleph Hospitality, Carlson Rezidor.
Restaurants: Ocean Basket, Spurs Corporation
Startup: Jumia Travels, Wakanow, Travel Start
African Tour Companies: & Beyond, 360 Luxury marketing, A Tent with a View, AA Safaris & Tours, About Africa, Absolute Ethiopia Tours, Acacia Africa, Adventure Life, Adventure Africa, Africa Albisa, Africa Bound Safaris.
Kempinski Hotel Gold Coast City, Accra Luxury Apartments Cantonment, Zaina Lodge, Holy Trinity Spa and Health Farm, Royal Senchi Hotel and Resort, Labadi Beach Hotel, La Villa Boutique Hotel, Accra Marriott Hotel, Movenpick Ambassador Hotel Accra, Alisa Hotels North Ridge, The African Regent Hotel, Best Western Plus Atlantic Hotel, Tang Palace Hotel, Villa Monticello Boutique Hotel, Best Western Premier Accra Airport Hotel, Mahogany Lodge, Fiesta Residences Boutique & Serviced Apartments, Number One Oxford Street Hotel & Suites, La-Palm Royal Beach Resort, Airport View Hotel, Ridge Royal Hotel, Volta Hotel Akosombo, Accra City Hotel, Airside Hotel, Urbano Hotel, Afrocorni
Express Travel Group, Bountiful Safaris & Tours, Satguru Travel, TrippyGO Tours & Travel, AJKenyaSafaris, Nahdy Travel and Tours Limited, Bonfire Adventures, Kikwetu Cultural Adventures, Expeditions Maasai Safaris, Pollman’s Tours & Safaris Ltd, Hilton, First Student, IHG Hotels and Resorts, Kenya Airways, Fairmont Hotels and Resorts, Marriott International, Crowne Plaza Hotels & Resorts, PrideInn Paradise Beach Resort and spa, Voyager Beach Resort, Ibis Styles Hotel Westlands Nairobi, Tribe Hotel, Palacina Residence & Suites, Baobab Beach Resort & Spa, Diani Reef Beach Resort & Spa, Trademark Hotel, Radisson Blu Hotel & Residence.
Cubaba, Quilox, FarmCity, Fahrenheit Hospitality Group, Appolos Bar and Lounge, Club 57, Escape Nightlife, Prive Lounge, Lounge 38, Escape, Plat’num night Club, Moscow Underground, Play Imperial, Velvett Club, FUZION NITE CLUB & BAR, Copa Copacana, Rumors Night Club.
Hotels: Federal Palace Hotel, Eko Hotels and Suite, Transcorp Hilton, Wheatbeaker, Citi Height, Rockview, Lagos Continental Hotel, Sheraton Hotels, Bristol Palace Hotel, The Lilygate, Protea Hotels, BON Hotel Grand Towers, Carlton Gate Hotels, IBIS Lagos Ikeja, Golden Tulip, Tinapa Business Resorts Ltd, Presken Hotels Nigeria.
Restaurants: Cactus, Jevinik, Terraculture, Cilantro, BluCabana Restaurant and Café, Browns Café & Restaurant, The Bungalow Restaurant, Metisse, Kilimanjaro Restaurant, Frostyz, Eden Leisure and Lifestyle Place, Shiro Restaurant and Bar, Hard Rock Cafe, Terra Kulture, RSVP, Ocean Basket, Ibachi, Stone Cafe Bar & Grill, Golden Tulip,
Food Chains: FoodConcepts (Chicken Republic), The Place, UAC Restaurants, Yellow Chili, Buka Huts, Tetrazzini, Sweet Sensation, Kilimanjaro, Tantalizers, TFC, Country Kitchen, Foodco, Bitemore, Mr Bigg’s, Savanna chum chum, Mama Cass, MEGA Chicken, Domino’s Pizza, Kentucky Fried Chicken (KFC).
Event Planner: Zapphaire Event, Balmoral group, 2706 Events, Trendy Beevents, Alveena Events, Elizabeth R Event, The Wedding Guru, Magna Events Ball Events, 3003 Events, Eventful, Haven of Imagination, Corban Events Planners, Just Weddings Events, Sellyrite Events Planners, Wow Connect Event.
Startups: Hotels.ng, Ajala.ng, Travelstart, Travelbeta, Wakanow.
Tour Operators: METRO DMC, Avantgarde Tours LTD, Destination Connect DMC West Africa LTD, Motley Travels and Logistics Ltd, Absolute Africa Tours, Kanté Quest, Tourways International Nigeria Limited, iTour Africa, SJ Tours & Allied Services Limited, Connoisseur Travel and Tours Limited, Social Prefect Tours, Unravelling Nigeria, TP Adventures, Tour2Nigeria, Airgate Travel and Tours Limited, Gadeshire Travels and Tours Limited, City Travels and Tours.
Marriott International Inc, Accor SA, Hilton Worldwide Holdings Inc, Radisson Hotels, Meliá Hotels International SA, Sun International Ltd, City Lodge Hotels Ltd, World Expeditions, Trafalgar, Cape Xtreme, Hotspots2c, Wingbuddy, Cosmos, Cullinan Guided Journeys, Legacy Hotels and Resorts (Pty) Ltd, Accor Southern Africa, Wilderness Holdings Ltd, Gooderson Leisure Corporation (Pty) Ltd, IFA Hotels and Resorts Ltd, Good Hope Palace Hotels (Pty) Ltd, One and Only Cape Town (RF) (Pty) Ltd, Premier Hotels and Resorts (Pty) Ltd, Rezidor Hotel Group South Africa (Pty) Ltd, South African National Parks, Tsogo Sun Holdings Ltd, Forever Resorts (Pty) Ltd, InterContinental Hotels Group Plc, Marriott International Inc, Vexicure (Pty) Ltd, AP Arabella (Pty) Ltd, BON Hotels (Pty) Ltd, Kharafi Hospitality (Pty) Ltd, Kat Leisure (Pty) Ltd, andBeyond South Africa (Pty) Ltd, Mantis Investment Holdings (Pty) Ltd
Hospitality 360 Africa blog
Conde Nast Traveller
Travel Africa Magazine
Sage Journal of Hospitality & Tourism
Without Reservations by Bill J. W. Marot
Be My Guest by Conrad Hilton
Be Our Guest by Disney Institute
Setting The Table by Danny Meyer
Pour Your Heart into It by Howard Schultz
The Nigeria Hospitality Event
Hotel Expo Nigeria
Nigeria Hotel Tourism Conference
Food, Hospitality and Drinks by
The Nigeria Food Event
Grand Budapest Hotel
The Hundred foot Journey
The Best Exotic Marigold hotel
Travel business success
This week in travel
Marriott’s Behind the design
Turn of Events from Social tables
All in the Industry
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