Customer Relationship Management (CRM) with Salesforce
Industry Education Programme
Salesforce is a cloud-based software company that provides Customer Relationship Management services. Salesforce services allow businesses to use cloud technology to better connect with partners, customers, and potential customers. Using the Salesforce CRM, companies can track customer activity, market to customers, and many more services.
Salesforce offers customer relationship management tools like Chatter, an enterprise social networking software; Commerce cloud, an E-commerce platform; Einstein AI, a machine learning software; and CRM tool for support, sales, and marketing teams worldwide.
The industries include Automotive, Information Technology, Energy, Banking, Insurance, Public Services, Healthcare/Life Sciences, Higher Education, Manufacturing, Media, NGOs, Retail and Transportation. Professionals that use it are; Accountants, HR managers, Scientists, Engineers, Doctors, Nurses, etc.
Salesforce Academy accelerates learning across organisations with access to Salesforce experts. This provides opportunities to learn with virtual and in-person classes and private workshops worldwide.
For students, visit: https://trailheadacademy.salesforce.com/overview
Salesforce offers a free Education Cloud for students and empowers institutions of all sizes with 360-degree views across the entire student lifecycle.
For more information, visit: https://www.salesforce.com/solutions/industries/education/overview/
Software provided by Salesforce includes Slack, Salesforce Platform, Einstein AI, etc.
For more information, visit: https://www.salesforce.com/products/#products-scroll-tab
Sweepstakes competition: this is a competition to complete 3 to 5 sweepstakes tasks and win.
For more information, visit: https://trailhead.salesforce.com/trailblazer-community/topics/sweepstakes?sort=LAST_MODIFIED_DATE_DESC
Salesforce offers different certifications for different roles like the Salesforce Administrator certificate, Salesforce Architect certificate, Salesforce Developer certificate etc.
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