Microsoft Dynamics 365
Industry Education Programme
Microsoft Dynamics 365 is a cloud-based business applications platform that combines customer relationship management (CRM), enterprise resource planning (ERP), productivity applications and artificial intelligence tools.
Dynamics product combines customer data from Dynamics 365, Office 365 and third-party data sources and helps users find actionable insights. And also, customer engagement tools help a customer in self-service and communities, and tools for support agents.
The industries include Automotive, Information Technology, Energy, Banking, Insurance, Public Services, Healthcare/Life Sciences, Higher Education, Manufacturing, Media, NGOs, Retail and Transportation. Professionals that use it are; Accountants, HR managers, Scientists, Engineers, Doctors, Nurses, etc.
MICROSOFT LEARN FOR DYNAMICS 365 is a platform for students to learn how to use Dynamics 365 to meet today’s challenges by bringing your customers and business together with the next generation of CRM and ERP applications.
For students, visit: https://docs.microsoft.com/en-us/learn/dynamics365/
Dynamics offers an accelerator to students and its extensions to Common Data Model to include concepts for higher education. In addition, university students get free access to Microsoft Dynamics online training courses via the Dynamics Learning Portal (DLP) academic version.
For more information, visit: https://docs.microsoft.com/en-us/dynamics365/industry/accelerators/hied
Imagine Cup: this is a student competition to build and learn together, make a difference in their communities, and innovate for impact.
For more information, visit: https://imaginecup.microsoft.com/en-us/compete/whycompete
Microsoft Dynamics certification is a validation of your broad knowledge of the customer engagement apps in Microsoft Dynamics 365, including marketing capabilities and the automation of the sales, service and support lifecycles.
Dynamics Fundamentals (CRM) certification
Latest from Dynamics 365
- The right work assignment method can improve agent satisfaction and utilization
- 5 steps for transforming customer experience with Dynamics 365 Marketing and Customer Insights updates
- Apple Messages for Business channel added to Dynamics 365 Customer Service
- Call overflow management: A gift to callers and agents this holiday season
- Improve worker efficiency with automatic detour lookups in the Warehouse Management mobile app