Digital technologies have become dominant in the workplace, with more than 90% of graduate jobs requiring digital skills. In this topic, we will look at the range of relevant skills in the workplace, and areas, with the applications and platforms in them. 

We will also look at career opportunities in each digital skill you can embrace in the workplace.

The first is
Digital Identity and Wellbeing. This is the ability to create an online identity and reputation that aligns with your career goals while protecting yourself in a digital world. These include your: 

  • Online Reputation Management 
  • Personal Well-being 
  • Online Relationship with Others 
  • Privacy and Security 

Applications and platforms that you can use to bolster your online identity and reputation include LinkedIn, X, Instagram, Facebook and Medium for writing. If you intend to build a career in academia and research, platforms such as Researchgate, Google Scholar, and are also relevant. However, it is important to use these platforms with caution for your mental wellness and not to be a hindrance to your productivity at work as they can lead to distractions. Be careful not to share sensitive information that may put you or your workplace at risk. Use features such as 2-factor authentication which requires you to use an OTP in addition to your password to protect unauthorised access to your online accounts.

Career opportunities and roles include social media and online reputation management.

The next is the use of
Productivity and Collaboration tools. This is your ability to find information, create documents; spreadsheets; presentations; web pages, and work with collaboration tools, and automate repetitive tasks. 

Areas include:

  • Use of Email 
  • Use of Search Engines such as Google and Bing to Find Information
  • Use of Generative AI Tools such as ChatGPT and Bard
  • Document Collaboration Tools such as O365 and Google Workspace 
  • Document Editing Tools such as Microsoft Word and Google Docs 
  • Use of Spreadsheets such as Microsoft Excel and Google Sheets
  • Use of Presentation Packages such as PowerPoint, Google Slides, and Keynote.
  • Form Creation Tools such as Microsoft and Google Forms
  • Cloud Storage Apps such as OneDrive and Google Drive  
  • Use of Virtual Meeting Tools such as Zoom, Microsoft Teams, and Google Meet •
  • Use of Calendar and Scheduling Tools such as Calendly, Outlook
  • Use of Maps  
  • Automation of Tasks with no-to-low code tools such as Make and Zapier

A suite of productivity and collaboration software packages used in the majority of workplaces are Microsoft O365, Google Workspace, and Zoho Office Suite. 

Career opportunities and roles include providing IT Support and IT Service Management.

The next area of digital skills is 

Digital Communications. This is your ability to create, distribute and manage multimedia content to inform, educate, inspire and drive action using communication channels such as emails, web pages, social media, and apps. Areas include:

  • Instant Messaging Apps such as Microsoft Teams, Skype and Slack
  • Social Media platforms such as X, Instagram, Facebook, LinkedIn, Buffer, and Hootsuite
  • Email and SMS with tools such as MailChimp, SendinBlue, and SendPulse
  • Visual Design with tools such as Canva, Figma, Adobe Photoshop and Illustrator.
  • Blog and Websites with tools such as Wix, Squarespace, Google Sites Medium, and WordPress.
  • Customer Relationship Management (CRM) with Tools such as Salesforce, Hubspot, and Microsoft Dynamics.

A majority of organisations use a mix of these tools for internal and external communications. Career opportunities and roles include Graphics Design and Video Editing for Content Creation, Social Media Management, Digital Marketing, Marketing Communications and Customer Engagement.

The next area of digital skills is 

Data Literacy. This is your ability to work with data to read, understand, communicate, collect, visualise, and analyse data to make informed decisions.  

Areas include:

  • Data Extraction & Collection from data sources. 
  • Data Cleaning & Validation for analysis.
  • Data Exploration and Analysis to identify patterns and trends for insights 
  • Data Visualisation to reveal trends and insights for communication
  • Data modelling for advisory, predictions and decision-making
  • Data Presentation with Reports and Dashboards 

Tools for this purpose are Microsoft Excel, Google Sheets, PowerBI, Tableau, SAS, SPSS, Google Data Studio, Python, R, SQL, RapidMiner, and TensorFlow.

Career opportunities and roles include Database Administration, Data Analytics, Business Analytics, AI and machine learning expertise.

The last area of digital skills we will be looking at is skills for 

Digital Innovation. This is your ability to create models, simulations, digital experiences, and applications using computer codes or low-to-no-code tools. 

Areas include: 

  • Modelling & Simulation with tools such as AutoCAD, Solidworks, Simula, and Ansys.
  • Prototyping with tools such as Figma, Sketch, and Adobe XD.
  • No/Low Code Tools with tools such as Microsoft PowerPlatform, Bubble, Appsheet, and Mendix
  • Coding with scripting and programming languages such as HTML, CSS, JSS, Python, C and Java.

You can develop these digital skills through tutorial articles, YouTube videos, and several in-person and online training programmes. Pick one or two to learn per time with clear learning goals while working on real projects to develop these skills.

This brings us to the end of module three: Starting Out in the Workplace. In this module, you have learnt about Onboarding and Integrating at Work, Organisational Structures and Cultures, Workplace étiquettes, and Digital Skills for the Workplace. 

We will be proceeding to the next module, which is: Essential Skills for Success in the Workplace.

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Updated on January 29, 2024